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Placing sustainability to the core of its business strategy with the goal to contribute to a more digital and greener world with a particular focus on human and technology, Enerjisa Distribution Companies, namely, Başkent EDAŞ, Ayedaş and Toroslar EDAŞ, moved the document submission process into the digital platform for the applications of damages due to faults originating from the grids in the regions they serve.
With the goal of providing faster and high-quality service to its customers, Enerjisa Distribution Companies, i.e., Başkent EDAŞ, Ayedaş and Toroslar EDAŞ, added another novelty to their technological solutions to increase customer satisfaction.
After customers make their applications for the damages resulting from the faults originating from the distribution grid, they will be able to submit the required documents for the positively concluded applications via WhatsApp hotlines through 0312 186 00 00 for EDAŞ, 0322 186 00 00 for Toroslar EDAŞ and 0216 186 00 00 for AYEDAŞ.
The Goal is to Increase Customer Satisfaction as well as to Minimize Carbon Footprint
Providing services to more than 21 million customers in Türkiye, Toroslar EDAŞ, Ayedaş and Başkent EDAŞ added another novelty to their eco-friendly practices and reduced paper and energy consumption in the document submission process for both their operation centers and their customers thanks to this digital transformation.
About Enerjisa Distribution Companies
Pioneering the electricity distribution industry in investment, technology and customer satisfaction, Enerjisa Distribution Companies continue their operations in Ankara, Bartın, Çankırı, Karabük, Kastamonu, Kırıkkale and Zonguldak through Başkent EDAŞ; at the Anatolian Side of Istanbul through Ayedaş and in Adana, Gaziantep, Kilis, Mersin, Osmaniye and Hatay through Toroslar EDAŞ.
